Privacy Policy
1. Who We Are
Wofo ("we", "our", "us") operates the platform at wofoworld.com — a marketplace where customers can discover and contact local service workers (maids, cooks, drivers, plumbers, electricians, carpenters, gardeners, and watchmen).
For privacy-related questions, contact us at contact@wofoworld.com.
2. What Data We Collect
For Workers (service providers):
- Phone number (used for login via OTP)
- Full name, service category, years of experience
- Service areas and rate per hour
- Profile photo (stored on Cloudinary)
- Availability preference
- Referral code (auto-generated)
For Customers:
- Phone number (used for login via OTP)
- Name (optional, collected on first search)
- Location/area (optional, for search filters)
Automatically collected:
- Device type and browser (for performance monitoring)
- Pages visited and actions taken on the platform
- IP address (standard web server logs)
3. How We Use Your Data
- To authenticate you via phone OTP (Firebase Authentication)
- To display worker profiles to customers searching for services
- To show your contact number to customers who want to hire you
- To manage your subscription and points balance
- To send service-related notifications (not marketing spam)
- To improve platform performance and fix bugs
4. Third-Party Services We Use
- Firebase (Google) — Phone number authentication. Subject to Firebase Privacy Policy.
- Cloudinary — Profile photo storage and delivery. Subject to Cloudinary Privacy Policy.
- MongoDB Atlas — Secure database storage (Mumbai region, India). Subject to MongoDB Privacy Policy.
- Google AdSense — We display ads served by Google. Google may use cookies and similar technologies to show personalised ads based on your visits to this and other sites. You can opt out at adssettings.google.com. Subject to Google Privacy Policy.
- Render — Cloud hosting provider for our backend and frontend.
5. Cookies
We use minimal cookies required for authentication (Firebase session tokens). Google AdSense may set additional cookies for ad personalisation. You can control cookie preferences through your browser settings.
6. Data Sharing
We do not sell, trade, or rent your personal data to third parties.
Worker profiles (name, category, areas, rate, photo, phone number) are publicly visible to customers using the platform — this is the core function of the service. By creating a worker profile, you consent to this visibility.
We may share data only if required by law (e.g., court order or government request).
7. Data Retention
We retain your data as long as your account is active. If you wish to delete your account and all associated data, contact us at contact@wofoworld.com and we will process the request within 7 days.
8. Children's Privacy
Wofo is not directed at children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has provided us with personal data, contact us immediately.
9. Security
We implement industry-standard security measures including HTTPS encryption, rate limiting, input validation, and restricted database access. However, no system is 100% secure — use the platform responsibly.
10. Your Rights
- Access: Request a copy of your data
- Correction: Update incorrect information via your profile
- Deletion: Request full account and data deletion
- Opt-out: Opt out of personalised ads via Google's ad settings
For any of the above, email contact@wofoworld.com.
11. Changes to This Policy
We may update this policy as the platform grows. The "Last updated" date at the top will always reflect the latest version. Continued use of Wofo after changes constitutes acceptance of the updated policy.
12. Contact
For any privacy concerns or questions:
Email: contact@wofoworld.com
Platform: wofoworld.com
Location:India